At Ozone Coffee, we get to work with a huge variety of interesting and talented people from all around the world. From coffee farmers to coffee lovers and hospitality professionals, we get to connect these people and it is such an awesome privilege.
We are looking for a full-time Dispatch Supervisor, to lead our London fulfilment team – packing and distributing coffee to our online customers and wholesale clients.
Day-to-day, you will lead our London fulfilment team to:
- Lead x2 Dispatch Assistants, ensuring they meet expectations for productivity, quality, continuous improvement and performance.
- Champion the OCRI purpose and values, ensuring they are embedded in the London-based Dispatch team.
- Ensuring anything that leaves the building adheres to the highest standards of the OCRI brand and quality.
- Ensure customer satisfaction through the management of accurate and timely order fulfilment.
- Work closely with the eCommerce, Wholesale and Production teams to ensure any issues directly relating to orders are resolved in a timely manner.