Orders are being shipped as normal, please expect minor delays on UK orders, and severe delays on international orders.
Privacy Policy

We are committed to upholding our obligations under Article 8 of the European Convention on Human Rights and the EU General Data Protection Regulation. This sets out our views on the use of your personal information and our obligations in relation to such information. We will not sell any personal information held about you to third parties. We will provide you with the means to alter and update your personal information at any time and it is your responsibility to ensure that such information is kept up to date and accurate. It is your responsibility to maintain the security of your password and to take steps to disable your account or update your password immediately upon becoming aware of any likely breach of security. You will remain liable for all use being made of your account whether authorised by you or not. We may from time to time employ various security measures of our choice to protect any information being transmitted to or via the facilities. Any security measures in place will be readily identifiable from the facilities from time to time. In transmitting information you are deemed to have approved and accepted such security measures (if any) as are then in use on the facilities and no subsequent complaint will be considered about such security measures or the lack thereof.

What information we collect
When you make an online purchase from us we collect your name, billing and delivery address, telephone number, email address and items ordered. If you set up an online account with us, we will store your password. If you sign up to receive our email newsletter, we will store your email address.

What we use the information for
We use this information to process your order including delivery, payment and returns.  Online account holders require an email address and password to access their account. Our Courier Service has selected access to your details for delivery purposes only. We may use this information to assist in detection and prevention of fraud.

Cookies
A cookie is a small file that can be placed onto your device to help us identify and remember you. It’s sent to your browser and saved locally on your computer, tablet or phone.

We use cookies so our website can identify you whilst you are shopping with us, administer the website and provide an overall improved experience for you, the shopper. Without cookies you wouldn’t be able to do things like add products to your basket or progress to the checkout. Our cookies are not used to identify you personally. They contain non-identifiable information only, in most cases just a string of randomly generated numbers and letters.

Cookies are also used on our website to gather usage statistics for Google Analytics, we do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search. We use Google Analytics to collect information about how people use this site – for example, what you click on, how long you spend on the site and how you got here. You can opt out of Google Analytics cookies if you would like to here.

The majority of current web browsing software accepts cookies automatically but you have the power to remove and disable them via the options in your browser. This action may impair your experience on our website and many others around the internet. For further information about managing cookies we recommend visiting the ICO website here.

Your rights
You have the right to request access to your personal data. You can make a request by email to accounts@ozonecoffee.co.uk. We will within 1 month of your request confirm what personal data we hold about you in commonly used electronic format. You have the right to be forgotten and you may ask us to correct or remove information you think is inaccurate or no longer necessary.

You can sign up to receive marketing communications through our online sign up form, when you create an account or during the checkout process. Simply tick the opt-in box. If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in the email communication. If you have questions about your personal data or our privacy policy, please contact our data protection officer at accounts@ozonecoffee.co.uk.

More information about Ozone Coffee Roasters
ozonecoffee.co.uk is a site operated by OCR (London) Limited Partnership trading as Ozone Coffee Roasters. We are a Limited Partnership registered in England and Wales with registration number LP14629. VAT #129-0971-04

Our trading address is 11 Leonard Street EC2A 4AQ, London (wholesale visitors and café customers welcome). Ph: 0207 490 1039.

Our registered address is C/- ihorizon, Stapleton House, 2nd floor, 110 Clifton Street, London EC2A 4HT

If you have any concerns about material that appears on our site, please contact us at hello@ozonecoffee.co.uk