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Terms and Conditions

The terms and conditions set out in this document are the current terms and conditions which will apply to every person using the Ozone Coffee Roasters website. Ozone Coffee Roasters can vary or update these terms and conditions at any time. Replacement terms and conditions will be posted on the Ozone Coffee Roasters website and will be deemed to come into force as soon as they are posted. Nothing in these terms and conditions limits your rights under the Sale of Goods Act 1979 and the European E-commerce Directive, where you are a consumer for the purposes of the Act and Directive.

Becoming a Member and General Obligations
You may sign up as a user of the Ozone Coffee Roasters website using the form contained on this website. You may only sign up once. You must not take any steps to circumvent or avoid the proper operation of the facilities.

Use of Website
All use of the website must be made honestly and in good faith. All users acknowledge and accept that we can not guarantee that the provision of the facilities will be completely uninterrupted, or free from mistake. Unless specifically stated all currencies used on this site shall be deemed to be in pounds sterling and exclusive of any taxes.

Ozone Coffee Roasters accepts credit card orders from most major credit cards and our transactions are processed through STRIPE using a secure encrypted server. Customer credit card information is not stored on our server. The name on your statement will be Ozone Coffee Roasters.

Returns/Cancellation Policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days of their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. Goods must be returned in their original, unopened packaging. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return the goods and pay for the cost of returning the goods.

Freight Policy
All of our coffee is roasted to order and we will always ship the freshest coffee possible to you. We ship all orders through Royal Mail and DPD and freight prices are automatically based on the weight of your order and delivery location.

Delivery in the UK is usually 1 – 2 business days from the date of shipping but will be delivered within 28 days from shipping. Delivery for the rest of the world will be within 28 days, although usually quicker, and shipping times will vary based on country of order. If you need your shipment sent as urgent or priority shipping, additional charges will apply and you will need to contact us prior to placing your order.

We are confident that our website will provide a high quality of service. However, we can not and do not guarantee the availability of the facilities at any given time or for any given duration. These terms and conditions are governed by the laws of the United Kingdom. All copyright and intellectual property rights of any description arising in the development and creation of Ozone Coffee Roasters website, its facilities, its brands, text, software and in any other sense whatsoever will remain owned by Ozone Coffee Roasters. You may not without our prior express written agreement do anything to infringe upon those rights. You must not use any part of the materials on our site for commercial purposes without first obtaining a licence with written permission to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease and you must immediately, at our request, return or destroy copies of any materials you have made. Ozone Coffee Roasters is a UK registered trade mark of Ozone Coffee Holdings Limited and licensed to Ozone Coffee Roasters UK.

More information about Ozone Coffee Roasters
ozonecoffee.co.uk is a site operated by OCR (London) Limited Partnership trading as Ozone Coffee Roasters. We are a Limited Partnership registered in England and Wales with registration number LP14629. VAT #129-0971-04

Our trading address is 11 Leonard Street EC2A 4AQ, London (wholesale visitors and café customers welcome). Ph: 0207 490 1039.

Our registered address is C/- ihorizon, Stapleton House, 2nd floor, 110 Clifton Street, London EC2A 4HT

If you have any concerns about material that appears on our site, please contact us at hello@ozonecoffee.co.uk