Delivery Information

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Free Delivery
Local Collection
Taxes and Customs Duties
Why are you asking me for a phone number
What to do if your delivery doesn't arrive
UK Deliveries
International Deliveries
UK Subscription Delivery

We freshly roast all our coffee and any orders placed before 07:30 am GMT will be processed and shipped that day. Any orders placed after 07:30 am GMT will not be processed until the following working day (Monday to Friday). Please contact us if you have any delivery questions or urgent requirements.

Our website calculates shipping charges based on the items in your cart and your delivery address, it will offer you the best available rates once it knows this information. The easiest way to work out shipping costs is to go through the website ordering process as if you were going to order the items you would like, then on the final page of the checkout process (before having to pay) you'll be given a list of available shipping options.

Free Delivery

We are offering free UK mainland delivery on regular orders over £30 in addition to on all subscription coffee orders.

Orders over £30 but below £100 will be shipped via Royal Mail Tracked 48. Royal Mail will aim to deliver your order in 2-3 working days.

Orders over £100 but below £150 will be shipped via Royal Mail Tracked 24. Royal Mail will aim to deliver your order in 1 working day.

Orders over £150 will be shipped with DPD via their standard Monday-Friday service.

You must reach the minimum spend threshold after any discounts are applied.

If you subscribe to In My Mug, your coffee will be posted via Royal Mail First Class Large Letter. Royal Mail will aim to deliver your coffee on the next working day Monday-Saturday.

If you subscribe to 1 of our blends or decaf, your coffee will be posted via Royal Mail Second Class Large Letter. Royal Mail will aim to deliver your coffee in 1-3 working days.

Please note that if you are located outside of the mainland UK in Northern Ireland, the Scottish Highlands or Offshore Islands, we are unfortunately unable to offer you free delivery at this time. We are working hard on putting something in place.

Local Collection

If you would like to collect your order in person from our Stafford roastery and save on delivery fees, please select the 'Pick Up' option when checking out. Your order will be processed as normal and we will send you an email when it is ready to be collected. 

Please do not visit to collect your order before you have received email confirmation it is ready to collect.

  • if your order is placed before 07:30 am, it should be ready to collect by the end of that working day
  • if your order is placed after 07:30 am, it should be ready to collect by the end of the following working day

For directions, we recommend Google Maps. Our postcode is ST18 9QL.

Taxes and Customs Duties

Please note that any import duties and taxes are the customer's responsibility. We cannot be held liable for any additional charges incurred.

We are unable to provide specific information or guarantees regarding customs charges, as these are determined by the local customs office and are beyond our control.

For detailed information on your country's import regulations, please visit the official government website:

If you choose to reject a package due to additional taxes and/or customs fees being charged when a shipment reaches your country, we will refund your order minus shipping costs when it is safely returned to us.

Why are you asking me for a phone number?

It is for the delivery company to contact you in case of any difficulties they have with your delivery. If you did not provide us with a telephone number and there were any issues with the delivery of your order, the delivery company would not be able to contact you.

What to do if your delivery doesn't arrive

It always makes us very happy when things run like clockwork but on occasion due to circumstances outside of our control your order may take a little longer to get to you than expected, please remember this is usually down to the courier.

Please note all transit times stated below are not a guaranteed delivery timeframe but an aim and can unfortunately sometimes take longer.

Royal Mail will not class an item as lost or missing for 15 working days but we always ask that you wait for 7, we can not take action until this time has passed. During this time we recommend that you ask your local sorting office if they've already tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found in your shipping confirmation email.

If your delivery still hasn't arrived after 7 days, please contact us with your order number (OCR******) so we can investigate further.

UK Deliveries

Royal Mail First Class

Royal Mail aim to deliver First Class items the next working day including Saturdays. This is not a guarantee but an aim.

Royal Mail will not class an item as lost or missing for 15 working days but please contact us if your order has not been delivered within 7 working days of receiving your shipping confirmation email.

Royal Mail Second Class

Royal Mail aim to deliver Second Class items the third working day after posting including Saturdays, with a small minority taking up to 7 working days. This is not a guarantee but an aim.

 

For tracked Royal Mail services, tracking information will be emailed to you when your parcel reaches the local distribution centre.

Royal Mail will not class an item as lost or missing for 15 working days but please contact us if your order has not been delivered within 7 working days of receiving your shipping confirmation email.

DPD (Monday-Friday)
£7.00 for up to 10kg, free on orders over £100.00

Trackable next business day delivery aim Monday to Friday, no weekend delivery.

DPD (Saturday)
£10.00 for up to 10kg

Trackable Saturday delivery aim available on any orders placed before 07:30 am GMT on Fridays.

If you select DPD Saturday delivery then please do not request to have your order delivered to a DPD Pickup Shop via the In Flight options, they do not deliver to them at the weekend.

 

Tracking information will be emailed to you when we enter your shipping information into our DPD system, you will also be sent this information by text message if you provide us with a mobile number and via the DPD app if you have it installed. A 1 hour delivery window will be sent to you on the morning of your delivery. We recommend downloading the DPD app and saving your what3words location to your account details to help facilitate easy and accurate delivery of your order (especially if you live in a new build or a hard to find location!)

UPS (1-2 Days)
£7.00 for up to 10kg

Trackable shipment with an aim of delivery in 1-2 working days (Monday-Friday) after leaving our roastery. UPS will email you tracking information after your shipment is created.

International Deliveries

International deliveries can sometimes take longer than we expect, unfortunately due to many factors beyond our control your order can be delayed at any 1 of many points on its journey across the world and we ask you to please be patient.

If your item was shipped with Royal Mail via either Tracked & Signed, Tracked or Signed then please contact us as we should have access to tracking information for your order.  If you selected Royal Mail International Standard then unfortunately we will not have any tracking information.

Royal Mail will not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed.  During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them.  You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email.  If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please contact us with your order number (OCR*****).

Royal Mail International Tracked & Signed
Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.

Royal Mail International Tracked
Ideal for sending important or valuable goods, offering tracking at five points after despatch as well as an online confirmation of delivery.

Royal Mail International Signed
Your item will be tracked until it leaves the UK and only handed over at its final destination once the delivery company obtains a signature from the recipient.

All Royal Mail Tracking and Signature services offer delivery to Europe within 3-5 working days, and worldwide within 5-7 working days.

The availability of Royal Mail Tracking and Signature services depends on where your item is going. See the Royal Mail list of destinations and their services.

Where applicable, you’ll be able to track your item via their Track your Item service.

Signature on delivery
A signature is taken on delivery for items sent using International Tracked & Signed and International Signed. However, we do not provide a copy of the signature to you as part of the service.

Royal Mail International Standard
No tracking. Delivery time 5 -7 working days worldwide, however can take longer due to worldwide circumstances beyond our control.

UPS
We have started working with UPS for international deliveries to all parts of the world.

The best available rates and services will be dynamically calculated during checkout based on the contents of your cart and your delivery address.

For a delivery quote before checking out, please contact us.

If you have chosen to have your order delivered by UPS, you will receive tracking information and regular updates by email from UPS.

UK Subscription Delivery

In My Mug: we roast and post all our In My Mug coffees each Friday free of charge via Royal Mail First Class. Royal Mail will aim to deliver the next working day Monday-Saturday.

Our House, Hodson, Seasonal, Paramount, Half Caff and Decaf: we roast and post all blend and decaf subscriptions the next working day free of charge via Royal Mail Second Class. Royal Mail aim to deliver in 1-3 working days Monday-Saturday.