Terms of service
These terms of service in no way affect your statutory rights as a consumer.
No contract will subsist between you and ozonecoffee.co.uk for the sale to you of any product unless and until ozonecoffee.co.uk accepts your order by e-mail confirming that it has received payment for your product and is processing your order for dispatch. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time ozonecoffee.co.uk sends the email to you (whether you receive that email). Items cannot be bought for resale without prior permission. ozonecoffee.co.uk reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items cannot be bought for use in coffee competition with express permission of ozonecoffee.co.uk, and reserves the right to refuse to supply. ozonecoffee.co.uk also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. This is a retail site and as such is for members of the public and not for wholesale / reseller customers. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless ozonecoffee.co.uk decides otherwise.
Ozone Coffee refund policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days of their cancellation. The cancellation period ends on the expiry of fourteen days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. Goods must be returned in their original, unopened packaging. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return the goods and pay for the cost of returning the goods. Ozonecoffee.co.uk reserve the right to cancel any order prior to dispatch. If we exercise this right we will provide a full refund without undue delay and not later than 14 days after the date at which we cancelled the order.
Your order becomes binding as soon as you have completed checkout. You as the buyer are responsible for checking that you are satisfied that all details of your order are correct and suitable for your requirements. This includes without limitation quantity, product type, grind variant, billing and shipping information, and aims of delivery service. These terms extend to subscription supply, you as the buyer are responsible for checking that you are satisfied that all details of your subscription are correct and suitable for your requirements prior to all scheduled charge dates. All coffee is roasted to order, sales are final and we are not able to accept returns on roasted coffee.
Cancellation rights
You the consumer are given the right to cancel as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (2013 No. 3134) (to not include beans that are ground or roasted to your personal specification.) You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period normally ends after 14 days, beginning on the day after the day on which the consumer receives the goods. However, this period may be reduced depending on whether or not the specific goods are deemed to be perishable within a shorter time frame (as stated either by us or on the goods) in which case the goods must be returned prior to their expiry or within 14 days whichever is the shorter. If such items are not returned within this period, you may still return them to us, but charges may be payable. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.legislation.gov.uk/uksi/2013/3134/pdfs/uksi_20133134_en.pdf
Payment methods
www.ozonecoffee.co.uk take credit and debit card orders from most major cards. All our credit and debit card transactions are processed through the following gateways:
Shopify Pay
- Visa
- Mastercard
- American Express
- Shop Pay
Paypal
- Visa / Delta
- MasterCard
- PayPal
All cards are taken using a secure encrypted server, but please refer to our Privacy Policy for more information about how your personal data is processed by these provider
Gift Cards
The following terms and conditions apply when using our Gift Cards as a payment method:
Gift cards may only be redeemed toward the purchase of eligible products on www.ozonecoffee.co.uk. Purchases will be deducted from the redeemer's gift card balance, and the remainder shall be available for future spending against eligible products. If a purchase exceeds the redeemer's gift card balance, the remaining amount must be paid with another payment method. Gift cards are not valid against the purchase of more gift cards and gift cards cannot be exchanged for cash. Please also note that gift cards are non-refundable. The gift card is not a cheque guarantee, credit, debit or charge card. Ozonecoffee.co.uk cannot be held liable for lost or stolen cards – please protect them as you would cash.
Your gift card will either expire 12 months after the date of issue or 12 months from the last transaction (whichever comes later). A transaction is a sale or a top up. Any remaining balance is cancelled on expiry. We reserve the right to amend the gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so and with or without notice to you. Finally, nothing in these terms is intended to affect your statutory rights as applicable (for instance, under the Consumer Rights Act 2015).
We offer two types of gift cards, both available for purchase online. One gift card is valid for instore purchases at our two London Eateries; the other is valid for online purchases only. We don’t currently offer gift cards available for spending both instore and online.
The following terms and conditions apply when using our Gift Cards as a payment method:
Gift cards may only be redeemed toward the purchase of eligible products on https://ozonecoffee.co.uk or at our two London Eateries. If using an online gift voucher, purchases will be deducted from the redeemer's gift card balance, and the remainder shall be available for future spending against eligible products, if using an eatery gift voucher, the gift card balance must be used in one purchase. If a purchase exceeds the redeemer's gift card balance, the remaining amount must be paid with another payment method. Gift cards are not valid against the purchase of more gift cards and gift cards cannot be exchanged for cash. Please also note that gift cards are non-refundable. The gift card is not a cheque guarantee, credit, debit or charge card. Ozone Coffee cannot be held liable for lost or stolen cards – please protect them as you would cash.
Your gift card will either expire 12 months after the date of issue or 12 months from the last transaction (whichever comes later). A transaction is a sale or a top up. Any remaining balance is cancelled on expiry. We reserve the right to amend the gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so and with or without notice to you. Finally, nothing in these terms is intended to affect your statutory rights as applicable (for instance, under the Consumer Rights Act 2015).
Use of discount or promotional codes
Discount or promotional codes must be used at checkout to be redeemed. We do not enable you to apply such codes retrospectively nor do we issue a refund for codes that were not used at the relevant time. Ozone Coffee reserves the right to decline to accept orders where, in its opinion, a discount or promotional code is invalid for the order being placed.
Discount or promotional codes are only valid on specific products while stocks last and may be withdrawn at any time. Only one discount or promotional code can be used per order. Discount or promotional codes are not valid in conjunction with any other promotion. The discount or promotional code will expire on the date specified in the specific terms relating to the discount or promotional code, as notified to you, and you cannot use the discount or promotional code after this date.
Delivery
Expect delivery of your order within a maximum of 28 working days although most items will be dispatched within 24/48 working hours. If we cannot deliver the goods within this time, we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.
Here are the descriptions of the shipping terms. Please note we roast to order, so we cannot always dispatch on the day of order. For more info on our roasting times click here
UK postage
Royal Mail First Class
Royal Mail aim to deliver First Class items the next working day including Saturdays. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days, but please get in touch if you have not received your order within 5 working days of dispatch.
Royal Mail Second Class
Royal Mail aim to deliver Second Class items the third working day after posting including Saturdays, with a small minority taking up to 7 working days. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days, but please get in touch if you have not received your order within 5 working days of dispatch.
DPD (Monday - Friday)
DPD aim to attempt delivery of all Next Working Day items the next working day Monday to Friday. If you do not receive your order before 18:00 the next working day please contact us or DPD directly.
DPD (Saturday)
DPD aim to attempt delivery of all Saturday items the following day when dispatched on a Friday. When DPD Saturday is selected as a shipping method your order will be held until Friday for processing, roasting and dispatching - DPD will then attempt a delivery the following day. If you order does not arrive before 18:00 please contact us or DPD directly.
Free Delivery (Orders Over £50)
We dispatch all orders over £50 that qualify for free delivery via Royal Mail Tracked Second Class, and DPD next working day for orders over £100+ (Monday - Friday). For more details on this service, please see the section above.
In My Mug Delivery
We dispatch all In My Mug coffees via Royal Mail First Class on Friday, which Royal Mail aims to deliver the next working day, Monday - Saturday.
All other subscriptions (Blends, Organic SO, Decaf)
We dispatch all other subscriptions via Royal Mail Second Class which Royal Mail aims to deliver in 1 - 3 working days Monday-Saturday.
Outside the UK
Royal Mail International
The aim is to deliver items within 5-7 working days. No guarantee of delivery on these times, this is an aim. May take up to 28 days. If you do not receive your order within 14 days of dispatch, please contact us.
UPS
Standard - all UPS Standard shipments travel by road out of the UK and take a varying amount of time to be delivered, usually within 5-10 working days. UPS will provide you with an estimated delivery date and keep you updated on the progress of your delivery by email. If you experience any delays outside the explanation of the UPS tracking, please contact us.
Express - all UPS Express shipments travel by air out of the UK and take a varying amount of time to be delivered, usually within 2-5 working days. UPS will provide you with an estimated delivery date and keep you updated on the progress of your delivery by email. If you experience any delays outside the explanation of the UPS tracking, please contact us.
Delivery prices
Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).
Miscellaneous
We are confident that our website will provide a high quality of service. However, we can not and do not guarantee the availability of the facilities at any given time or for any given duration. These terms and conditions are governed by the laws of the United Kingdom. All copyright and intellectual property rights of any description arising in the development and creation of Ozone Coffee website, its facilities, its brands, text, software and in any other sense whatsoever will remain owned by Ozone Coffee. You may not without our prior express written agreement do anything to infringe upon those rights. You must not use any part of the materials on our site for commercial purposes without first obtaining a licence with written permission to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease and you must immediately, at our request, return or destroy copies of any materials you have made. Ozone Coffee is a UK registered trade mark of Ozone Coffee Holdings Limited and licensed to Ozone Coffee Roasters UK Ltd.
When do we roast coffee for orders?
We freshly roast all our coffee every UK working day (excluding weekends and bank holidays). We have the benefit of having four different-sized roasters (12kg, 25kg, 60kg and 90kg) so we can batch roast. No coffee will leave us older than five days.
Our aim
If you place your order before 07:30 am GMT, it is our aim your order will be processed and dispatched on that working day.
Any orders placed after 07:30 am GMT will carry over to the following day for processing and dispatching.
None of this can be guaranteed. Ozone Coffee Roasters UK Limited cannot be held responsible for operational issues and delays.
We do close over national bank holidays and the Christmas period; we will clearly announce these closures on our website in advance.
Handling complaints
For any concerns please contact support@ozonecoffee.co.uk.
We will attempt to acknowledge your complaint within 5 working days.
In handling the complaint we will try to advise you how long it will take to resolve, and we will try to keep you informed.
Use of discount or promotional codes
Discount or promotional codes must be used at checkout to be redeemed. We do not enable you to apply such codes retrospectively nor do we issue a refund for codes that were not used at the relevant time. Ozonecoffee.co.uk reserves the right to decline to accept orders where, in its opinion, a discount or promotional code is invalid for the order being placed.
Discount or promotional codes are only valid on specific products while stocks last and may be withdrawn at any time. Only one discount or promotional code can be used per order. Discount or promotional codes are not valid in conjunction with any other promotion. The discount or promotional code will expire on the date specified in the specific terms relating to the discount or promotional code, as notified to you. You cannot use the discount or promotional code after this date.
Customer Product Reviews
The reviews posted represent the opinions and beliefs of the individuals that have supplied them and are not opinions and beliefs of Ozone Coffee Roasters UK Limited.
Ozone Coffee Roasters UK Limited reserves the right not to post certain content, including defamatory or offensive content, health claims, cross product comparisons, or any other content that would be prohibited under UK law.
Loyalty and Referral Scheme
Please read these terms carefully before using this Scheme. These terms apply exclusively to your use of the Scheme and by opting into the Scheme, you are deemed to have read, understood, and accepted these terms. If you have any questions in relation to the Scheme or these terms, please contact us at support@ozonecoffee.co.uk.
1. How does it work?
This is a points accrual scheme. It is available to individual account holders only, not businesses. You can therefore only be eligible for the Scheme if you are eligible for, and hold, a valid individual online account with us on our website.
Your Loyalty Points operate, effectively, as accumulation vouchers that are exchangeable only for the items listed in section 4 – they cannot be exchanged for cash, or “cashed out” at any time.
2. How much is the scheme worth?
In general terms, each £1 you spend with us is worth 1 Loyalty Point. However, there are other limited circumstances where you can accrue additional, or “bonus” Loyalty Points – these are listed in section 3.
Where you spend less than a £1 (or relevant £), the balance (in pennies) is not rounded up or stored to accrue on your next Qualifying Purchase.
3. How can I get Loyalty Points?
You can gain Loyalty Points through the following Qualifying Purchases:
- Create an account on our website with us (50 Loyalty Points)
- Purchase any item through your account on our website (see section 2);
- Follow us (at @ozonecoffeeuk) on Instagram (20 Loyalty Points); and
- Your birthday bonus (20 Loyalty Points applied to your account on your birthday).
Accruing Loyalty Points does not grant you any vested rights, or guarantee the continued availability of further Loyalty Points, to you.
From time to time, we may also enable you to acquire additional Loyalty Points through any of our referral or “refer a friend” schemes. We will provide you with a unique referral code through your account or by email, and where any referred person makes a Qualifying Purchase from us using your code, we will credit you (and them, as the case may be) with the relevant number of additional Loyalty Points. See Section 10 below for further details.
Bonus Loyalty Points may also be available (during limited, promotional periods only) where you can accrue additional Loyalty Points for each £1 that you spend with us. These temporary schemes will be advertised or notified to you, from time to time, and run for limited periods only. You must make a Qualifying Purchase during the promotional period in order to qualify, and there is no minimum spend. Additional Loyalty Points will be credited to you in the same way as Loyalty Points, and can be used in the same way (see Section 4).
4. What can I use the Loyalty Points for?
You can use your Loyalty Points for the following only:
- Free UK delivery (for one order to a UK address, via DPD or Royal Mail, worth up to £6) = 100 Loyalty Points; or
- Discount vouchers (£5 = 200 Loyalty Points; £10 = 300 Loyalty Points; £25 = 600 Loyalty Points).
As stated, you cannot use your Loyalty Points for cash or gift cards. Redeemed Loyalty Points cannot be used again. If a transaction in which Loyalty Points are used is cancelled or reversed, we will re-credit your Loyalty Points used.
5. How can I use my Loyalty Points?
Where you acquire enough Loyalty Points, a “REDEEM” button will appear on your account. Clicking this will generate a unique discount code for you to apply at checkout against your next order.
6. What restrictions apply to me?
Loyalty Points are personal to you and your account: you cannot transfer them to someone else at any time.
7. Do my points expire?
Points are valid from 12 months from the relevant Purchase Date (or date on which you acquired the Loyalty Points). After this period has expired, the accrued but unused point(s) you have accumulated will expire.
We will endeavour to notify you on or around the date on which your Loyalty Points are due to expire.
8. Do I have to opt in?
No, you will be automatically enrolled into the Scheme when you register for your account with us. You can opt out of the Scheme at any time, if you wish – just let us know through the contact details provided. When you leave the Scheme, you will forfeit all accrued Loyalty Points.
9. Can I get my points back?
Once the points expire, they cannot be returned to you, unless we otherwise agree at our absolute discretion. If you make a Qualifying Purchase whilst you have joined the Scheme, but don’t use your account, you will not automatically accrue your Loyalty Points.
Qualifying Purchases made by you before you opt into the Scheme cannot be subsequently credited with Loyalty Points.
10. Referrals
We would like you to refer us and our products to others. If you would like to do this, you may do so at any time by sending the referral URL located within your account to your friend, by email or social media. When your friend then clicks the relevant URL and registers their email address with us, they will receive a voucher for free UK delivery. Please note these referrals can only be used for regular website orders, not subscription orders. Once that purchase is made, you (as the referrer) will receive a voucher for £5 off your next purchase with us. This will be available to you for your next purchase.
There is no limit to the number of times you can use this referral scheme or the number of friends or family members that you can refer. However, it is only available for use once by each referred friend, who must be a new customer to receive their voucher.
If we detect that you are using the referral programme fraudulently, your rewards account will be suspended. Please contact us if you believe your account has been suspended in error.
11. Can we change these terms, suspend or withdraw the scheme?
Yes, we can change the terms applicable to this Scheme at any time. Where we do that, we may notify you through your account, or the email address registered with that account, or the relevant change(s) will be updated on this page. You should therefore check this page regularly to ensure you understand the terms that apply to your use of the Scheme.
We can also withdraw or suspend the Scheme at any time, for any reason. This can apply on a general basis, or to your account only, if we reasonably consider that you have, or may, breach the terms applicable to the Scheme. In these circumstances we may also close or suspend your account (on a temporary or permanent basis).
Where the Scheme is withdrawn, or your account is closed at any time, any and all accrued but unused Loyalty Points are forfeited.
12. How will you use my personal data?
Your personal data used in connection with your enrolment on, and use of, the Scheme will be used only by us for the purposes of administering the Scheme. Please refer to our privacy policy, available at https://www.ozonecoffee.co.uk/pages/privacy-policy for more information on how we collect and use personal data (both generally and more specifically in relation to the Scheme).
You must keep your details associated with your account up to date; we cannot be liable for any loss of Loyalty Points incurred as a result of out-of-date details.
13. What do the terms mean?
In these terms:
“Loyalty Point” refers to a point accrued in connection with the Scheme;
“Qualifying Purchase” refers to a fully paid purchase through your account on our website; and
“Purchase Date” is the date on which your purchase is confirmed by us.
More information about Ozone Coffee
ozonecoffee.co.uk is a site operated by Ozone Coffee Roasters UK Ltd. We are a Limited company registered in England and Wales with registration number 05528500. VAT # GB 833 4134 50. Our trading and registered address is 8 Pritchards Road, London, United Kingdom, E2 9AP, London. (wholesale visitors and café customers welcome). Ph: 0207 490 1039.
If you have any concerns about material that appears on our sire, please contact us at support@ozonecoffee.co.uk
Published: 23 December 2021
Last updated: 26 March 2024